Metric Orders

Making Payments

Payment Options

Metric Suits can accept your Visa, MasterCard, Discover or American Express using PayPal. No card information is saved at Metric Suits and remains the private property of the card holder at all times before, during, and after the product purchase. PayPal is a secure form of payment. Used by millions of people daily, PayPal is an encrypted third party payment processor. PayPal accepts all major cards (Visa, MasterCard, Discover, and American Express cards) and allows for debit card and eCheque purchases. You do not need a PayPal account to use their payment service.

Payment Safety

Metric Suits takes many active steps to ensure the absolute safety of your credit card and personal information. Metric Suits processes all credit card sales via a fully secured and reputable third party payment processor. Metric Suits does NOT keep full credit card information on record.

Delivery Information

Delivery Charge

We offer free delivery on all items within the Continental U.S. Customers in other locations will not need to pay a delivery fee to Metric but may be subject to any import tax and fees imposed by your country.

Delivery Time

Many hours are spent measuring, cutting, and sewing a suit specific to your shape and style. Despite the detail involved, your order will be delivered within 2 to 4 weeks of placing it. This, of course, is assuming that all information is complete and correct. Any incomplete submissions requiring us to contact you for clarification may result in a delay in delivery time.

If you place an order and the goods become unavailable, we will give you a full refund, with our apologies. The money we owe you will be refunded directly to your debit or credit card within the following 28 working days.

Changing Delivery Address

If you have not completed your order yet, you can change or add to your current delivery address through the "My Account" page after logging in. If you have already completed your order, however, we're sorry but we will not be able to change any details for you because the order is already being processed.

Cancellations and Returns

Once an order has been submitted and subsequently processed, it cannot be cancelled. Should it, under some circumstances, be agreed by METRIC to cancel an order, cancellation charges and fees, as there might be, would be deducted from the submitted payment before a refund is issued or a charge back made to the card used for payment submission. In the event you should cancel this contract, please notify us. You may be responsible for labor to date of cancellation, plus the cost of any fabrics and other materials purchased on your behalf. If your deposit exceeds these amounts, a refund for the difference will be issued to you within 28 days of our receipt of your written notice of cancellation.

If the product received does not match the order placed, you may return the product for one of equal value.

If any of the goods you receive do not fit to your specifications, contact METRIC immediately. The measurement details and other steps of our website are very precise; if, however, there are inaccuracies in the submitted information and the product received, thus requiring minor adjustments, METRIC will reimburse you for alterations costing up to 10% of each item's purchase price within 30 days of you receiving your item. You must submit your alterations claim and the original receipt within 30 days of receiving your item to qualify for a reimbursement. For those expenses exceeding the 10% of purchase price limit, you may accept our 10% reimbursement and pay the remainder on your own or return the product to METRIC and we will make the necessary adjustments and return the product to you. Note: return shipping and handling fees are to be paid by you, the customer, unless the inaccuracy is clearly the mistake of METRIC, in which case we will pay for shipping and handling.

In the returning of a product you must include the product invoice and a detailed description of the product defect and the desired changes to be made.

Tracking Orders

Orders are shipped through FedEx. Upon completion of your items, you will receive an e-mail with your tracking number, which you can follow on the FedEx website here.